Riad management: compare service scopes and quotations

Start with specific tasks

Compare riad management proposals by listing the tasks you want to delegate and the expected output from each. A service label can cover different scopes. Give bookings, guest communication, arrival arrangements, cleaning, linen, maintenance, purchases and owner reporting separate rows. Request a written answer wherever a quotation leaves a point unclear.

• For each row: who acts, when, what evidence is supplied and who pays?
• Distinguish included work, optional extras and exclusions.

Clarify how each charge is calculated

RICS guidance recommends making professional scope, limitations and costs clear in writing. Apply that principle when reading the proposals you receive. For a percentage charge, ask which amount it is applied to. For a fixed fee, ask which tasks and circumstances it covers rather than comparing the headline figure alone.

• Record any stated setup charges, purchase costs, call-outs and exceptional services.
• Use the same comparison assumptions for every proposal.

Separate digital access from the service brief

Airbnb explains that co-host permissions define platform access; expectations for help at the property still need to be agreed. Ask separately who can change prices, view a statement or answer guests. Check the proposed permissions in the relevant account without sharing your password. Record who is responsible for correcting an access problem.

• Identify the owner of each account and the person managing access.
• Ask how records are handed back and permissions changed when the engagement ends.

Try one practical question

Give every prospective provider the same situation: how would an unexpected expense be reported, approved and documented? Compare the answers and unresolved points. This preparation does not establish local prices or contract terms. Have the proposed contractual commitments examined by a competent adviser before committing, and retain the written scope used for your comparison.